IT Support Specialist

Piedmont, SC 29673

Posted: 07/14/24 Job Number: JV22789379 Pay Rate: $65000-70000 / year

Job Description

IT Support Specialist



As the IT support specialist, you will Provide IT assistance to our staff, including remote solutions to ensure job performance efficiency. Troubleshooting technological issues and solving problems quickly ensures our business operations run smoothly.



Duties/Responsibilities
•    Respond promptly to service issues and everyday requests.
•    Install and configure computer hardware and software.
•    Ensure all hardware is up to date with the latest security features and software updates.
•    Update hardware as needed; replace parts or replace hardware in its entirety.
•    Assist in setting up accounts for new users.
•    Configure Android/Apple Cell phones as needed.
•    Provide entry-level training to the end-users on software programs and hardware functionality.
•    Maintain company inventory of computer equipment and software.
•    Document processes and perform diagnostic tests if needed.
•    Make end users aware of security threats and explain best practices to avoid them.
•    Monitor Office 365 server port for various security issues.
•    Work with users to maintain password security via the Microsoft Authenticator app.
•    Configure and make changes to the VOIP phone system.
•    Gather data to identify and evaluate technical purchasing options




Qualifications/Skills
•    Basic knowledge of networking principles and operating systems.
•    Excellent troubleshooting and hands-on problem-solving skills.
•    A mindset of looking for process improvements.
•    Strive to develop vendor relationships.
•    A strong customer service focus.
•    Office 365 cloud server experience a plus.
•    Prior experience working on a Helpdesk, in IT, or similar technical functions.


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About Piedmont, SC

Discover your next career opportunity in the vibrant city of Piedmont, South Carolina! Nestled in the picturesque upstate region, Piedmont offers a perfect blend of charming Southern hospitality and exciting growth prospects. With a thriving job market and proximity to landmarks like the Saluda River, stunning Greenville Waterfall Park, and renowned art galleries such as the Greenville Center for Creative Arts, Piedmont promises a unique work-life balance. Indulge in the local delicacies like Carolina barbecue or catch a performance at the iconic Peace Center. Join us in exploring the job listings in this dynamic area, and start your journey towards a fulfilling career in Piedmont!